"Organizations that build their businesses around people’s needs to belong, to be connected, and to be admired, that are focused on relationship over products are winning in today’s economy.”
"The small group is the unit of transformation. The small group is the structure that allows every voice to be heard. It is in groups of 3 to 12 that intimacy is created. This intimate conversation makes the process personal. It provides the structure where people overcome isolation and where the experience of belonging is created.
In the small group discussion we discover that our own concerns are more universal than we imagined. This discovery that we are not alone, that others can at least understand what is on our mind, if not agree with us, is what creates the feeling of belonging."